Terms and Conditions – Tree Medicine Tree Service, LLC
By accepting any work order, quote, estimate, or proposal provided by Tree Medicine Tree Service, LLC (TMTS), any of its representatives or agents—whether written or verbal—that allows for work to be scheduled, started, or completed, the customer is bound by the following terms and agreements. Acceptance includes verbal acceptance via telephone or in person, or via email or other written communications. It is agreed by and between Tree Medicine Tree Service, LLC (TMTS) and the customer and/or customer’s agent (Customer), that the following provisions are made as part of this contract:
PAYMENT OPTIONS:
Please note that payment is due upon completion of work outlined in the accepted estimate. We accept cash, check, or credit card. A 2.5% processing fee will be added to all credit card payments. Checks can be mailed to: P.O. Box 1204, Englewood, CO 80150. There will be a $25.00 fee charged for all checks returned to our office for non-sufficient funds. A 5% fee will be added monthly to any balance that is 30 days or longer past due.
SUBCONTRACTORS:
TMTS reserves the right to hire subcontractors and/or independent contractors to complete any work described in the above estimate or any offered services. Customer and/or customer’s agent agrees to, and understands that any work performed in relation to the estimate, proposal, or contracted services may be completed by a subcontractor and/or independent contractor hired by Tree Medicine Tree Service, LLC. The Customer acknowledges that subcontractors are bound by the same standards of insurance, safety, and performance as TMTS employees.
INSURANCE BY CONTRACTOR:
TMTS warrants that it is insured for liability resulting from injury to person(s) or property and that all employees are covered by Workers’ Compensation as required by law. Certificates of coverage are available upon request.
COMPLETION OF CONTRACT:
TMTS agrees to do its best to meet any agreed upon performance dates, but shall not be liable in damages or otherwise for delays because of inclement weather, labor, or any other cause beyond its control; nor shall the customer be relieved of obligations for delays. We request that any cancellation from the customer be done with 24 hours’ notice where possible.
CANCELLATION POLICY:
If the Customer cancels the contract or any portion thereof after acceptance (written, verbal, or by scheduling/agreement), TMTS reserves the right to collect a cancellation fee of up to 50% of the total contract value (as stated in the estimate, quote, proposal, or agreement). This fee compensates TMTS for administrative costs, scheduling commitments, potential lost opportunities, mobilization preparations, and other expenses incurred in reliance on the Customer’s acceptance. The exact amount (up to 50%) will be determined based on the timing of cancellation, work already performed or prepared for, and actual damages suffered by TMTS. Notice of cancellation must be provided in writing (email or mail to the addresses provided by TMTS). If no written notice is received and work has commenced or crews have been dispatched, the full contract amount may be due at TMTS’s discretion. This provision does not apply if TMTS breaches the contract materially.
TREE OWNERSHIP:
The authorizing party warrants that all trees and described items listed on the attached estimate are located on the customer’s property, and, if not, that the authorizing party has received full permission from the owner to allow TMTS to perform the specified work. Should any tree be mistakenly identified as to ownership, the customer agrees to indemnify Tree Medicine Tree Service, LLC for any damages or costs incurred from the result thereof.
SITE CONDITIONS:
We reserve the right to charge a fee of $50 for excessive pet waste, hazards, or clutter left in work zone by customer.
SAFETY:
TMTS warrants that all arboricultural operations will follow the latest version of the ANSI Z133.1 industry safety standards. The Customer agrees to not enter the work area during arboricultural operations unless authorized by a TMTS representative. Customer is to stay at least 50′ outside of the perimeter of branch growth on any tree being serviced.
DRIVEWAYS/SIDEWALKS:
TMTS will attempt to minimize any damage to driveways and sidewalks. But in the event that our equipment causes settling, cracking, or other damage to driveways and/or sidewalks, then repairs are not included in the contract price. Tree Medicine Tree Service, LLC is not responsible for damages to driveways, sidewalks, and other hardscapes.
LAWN AND LANDSCAPE REPAIR:
TMTS will attempt to minimize all disturbances and damage to the customer’s lawn and landscape. Repairs are not included in the contract price, unless noted otherwise on this proposal. Tree Medicine Tree Service, LLC is not responsible for damages such as divots and holes created from falling branches and logs to lawn, foot traffic, or any damage from hauling out work site debris to turf, and other yard landscaping or property.
PESTICIDE APPLICATIONS (if applicable):
TMTS will follow rules of law and manufacturers’ labeling when applying or injecting chemical formulations deemed appropriate and prescribed by TMTS arborists for tree care. TMTS IS NOT RESPONSIBLE FOR ANY ADVERSE REACTION FROM ANY TREE IN RESPONSE TO CHEMICAL TREATMENTS APPLIED BY TMTS STAFF OR REPRESENTATIVE.
